Refund & Return Rules

1. Unboxing video required for all after‑sales claims: Full unedited unboxing video is mandatory for every refund or support request. Claims without valid unboxing video cannot be accepted. Please record your unboxing upon receiving parcel.

2. Eligible for refund / replacement:

• Partial refund or replacement is available for factory‑caused breakage, crack or obvious missing parts, which are clearly shown in your unboxing video.

• Wrong item delivered: If you receive goods different from your order, we will arrange re‑delivery or full refund after verification with unboxing footage.

3. Non‑refundable situations:

• Normal handmade features: tiny air bubbles, minor fibers, demolding marks, slight color difference, varied dye effect, normal weight tolerance.

• Bag tear or item shifting during transit (spare replacement bag included for squishy toys).

• Oil seepage or rebound change (normal property of silicone, can be cleaned by user).

• Man‑made damage: piercing, squeezing, scratch or wear caused by usage.

• Free gifts are not covered in any refund.

• After‑sales request submitted more than 48 hours after parcel signed‑off.

4. Shipping fee policy

• Merchant’s fault (wrong item, severe factory defect): We cover reshipment postage.

• Return for personal reason: Buyer shall bear all round‑trip shipping fees.

• Cash‑on‑delivery returns are NOT accepted.

5. Processing Time
We will review your submission within 3‑5 working days after receiving complete evidence. Approved refunds will be processed via original payment channel. Actual arrival time depends on your payment provider.

6. Contact Us
For any inquiries, please reach customer service via:
TikTok ：@yoyo_diy1
WA:13060798861